The logical structure of the service-dominant logic of marketing

被引:9
|
作者
Williams, John [1 ]
机构
[1] Univ Otago, Dept Mkt, Sch Business, Dunedin 9010, New Zealand
关键词
Co-creation of value; foundational premises; logic; resources; S-D logic; service; value; STEP;
D O I
10.1177/1470593112457745
中图分类号
F [经济];
学科分类号
02 ;
摘要
The Service-dominant (S-D) logic of marketing is currently comprised of ten foundational premises (FPs). The original statements of eight FPs have since been reworded and two additional FPs have been added. The proposers of S-D logic, Steven Vargo and Robert Lusch, have stated that S-D logic is neither complete nor owned by them: it is 'Open Source'. However, despite the many articles that have been published on S-D logic, it seems that many scholars do not fully understand the fundamental ideas that underpin the logic. In particular, perusal of the FPs leaves many scholars confused. This is probably for two reasons: (1) the ideas are unfamiliar; (2) there are so many of them. Hence the purposes of this paper are to explain briefly the unfamiliar ideas, and, more importantly, to reduce the complexity of S-D logic by explicitly analysing the ontological content of the FPs and the logical structure of relationships between the FPs, as premises (or axioms) and conclusions or corollaries. The outcome of this analysis is that the core, essential, FPs are identified, as well as some gaps. In particular it seems clear that only two of the FPs are fundamental, or axiomatic: that service is the fundamental basis of exchange, and that value is co-created (by beneficiary and service-provider)
引用
收藏
页码:471 / 483
页数:13
相关论文
共 50 条
  • [31] THE SERVICE-DOMINANT LOGIC IN MARKETING: AN ESSAY WITH TEACHERS AND STUDENTS OF THE MASTER'S IN ADMINISTRATION
    da Silva, Maicon
    [J]. INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION, 2021, 12 (01): : 353 - 376
  • [32] Service-dominant logic and resource theory
    Arnould, Eric J.
    [J]. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2008, 36 (01) : 21 - 24
  • [33] Service-dominant logic and resource theory
    Eric J. Arnould
    [J]. Journal of the Academy of Marketing Science, 2008, 36 : 21 - 24
  • [34] Service-dominant logic: a necessary step
    Lusch, Robert F.
    Vargo, Stephen L.
    [J]. EUROPEAN JOURNAL OF MARKETING, 2011, 45 (7-8) : 1298 - 1309
  • [35] Service-dominant logic: continuing the evolution
    Stephen L. Vargo
    Robert F. Lusch
    [J]. Journal of the Academy of Marketing Science, 2008, 36 : 1 - 10
  • [36] Linking Service-Dominant Logic and Strategic Business Practice: A Conceptual Model of a Service-Dominant Orientation
    Karpen, Ingo O.
    Bove, Liliana L.
    Lukas, Bryan A.
    [J]. JOURNAL OF SERVICE RESEARCH, 2012, 15 (01) : 21 - 38
  • [37] From goods-dominant logic to service-dominant logic? Service, service capitalism and service socialism
    Tadajewski, Mark
    Jones, D. G. Brian
    [J]. MARKETING THEORY, 2021, 21 (01) : 113 - 133
  • [38] The evolving brand logic: a service-dominant logic perspective
    Merz, Michael A.
    He, Yi
    Vargo, Stephen L.
    [J]. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2009, 37 (03) : 328 - 344
  • [39] Service-dominant logic as a unifying theoretical framework for the re-institutionalization of the marketing discipline
    Vargo, Stephen L.
    Wieland, Heiko
    O'Brien, Matthew
    [J]. JOURNAL OF BUSINESS RESEARCH, 2023, 164
  • [40] Towards a service-dominant approach to social marketing
    Luca, Nadina R.
    Hibbert, Sally
    McDonald, Ruth
    [J]. MARKETING THEORY, 2016, 16 (02) : 194 - 218