The logical structure of the service-dominant logic of marketing

被引:9
|
作者
Williams, John [1 ]
机构
[1] Univ Otago, Dept Mkt, Sch Business, Dunedin 9010, New Zealand
关键词
Co-creation of value; foundational premises; logic; resources; S-D logic; service; value; STEP;
D O I
10.1177/1470593112457745
中图分类号
F [经济];
学科分类号
02 ;
摘要
The Service-dominant (S-D) logic of marketing is currently comprised of ten foundational premises (FPs). The original statements of eight FPs have since been reworded and two additional FPs have been added. The proposers of S-D logic, Steven Vargo and Robert Lusch, have stated that S-D logic is neither complete nor owned by them: it is 'Open Source'. However, despite the many articles that have been published on S-D logic, it seems that many scholars do not fully understand the fundamental ideas that underpin the logic. In particular, perusal of the FPs leaves many scholars confused. This is probably for two reasons: (1) the ideas are unfamiliar; (2) there are so many of them. Hence the purposes of this paper are to explain briefly the unfamiliar ideas, and, more importantly, to reduce the complexity of S-D logic by explicitly analysing the ontological content of the FPs and the logical structure of relationships between the FPs, as premises (or axioms) and conclusions or corollaries. The outcome of this analysis is that the core, essential, FPs are identified, as well as some gaps. In particular it seems clear that only two of the FPs are fundamental, or axiomatic: that service is the fundamental basis of exchange, and that value is co-created (by beneficiary and service-provider)
引用
收藏
页码:471 / 483
页数:13
相关论文
共 50 条
  • [21] Inversions of service-dominant logic
    Vargo, Stephen L.
    Lusch, Robert F.
    [J]. MARKETING THEORY, 2014, 14 (03) : 239 - 248
  • [22] Innovation and service-dominant logic
    Kun-Huang Huarng
    Amparo Cervera
    Francisco Mas-Verdu
    [J]. Service Business, 2018, 12 : 453 - 456
  • [23] Place marketing examined through a service-dominant logic lens: A review
    Eletxigerra, Ainhize
    Barrutia, Jose M.
    Echebarria, Carmen
    [J]. JOURNAL OF DESTINATION MARKETING & MANAGEMENT, 2018, 9 : 72 - 84
  • [24] SERVICE INNOVATION: A SERVICE-DOMINANT LOGIC PERSPECTIVE
    Lusch, Robert F.
    Nambisan, Satish
    [J]. MIS QUARTERLY, 2015, 39 (01) : 155 - 175
  • [25] Destination marketing and the service-dominant logic: A resource-based operationalization of strategic marketing assets
    Line, Nathaniel D.
    Runyan, Rodney C.
    [J]. TOURISM MANAGEMENT, 2014, 43 : 91 - 102
  • [26] The theoretical foundations of value-informed pricing in the service-dominant logic of marketing
    Ingenbleek, Paul T. M.
    [J]. MANAGEMENT DECISION, 2014, 52 (01) : 33 - 53
  • [27] Service-dominant logic and the festival experience
    Van Winkle, Christine M.
    Bueddefeld, Jill N. H.
    [J]. INTERNATIONAL JOURNAL OF EVENT AND FESTIVAL MANAGEMENT, 2016, 7 (03) : 237 - 254
  • [28] Service-dominant logic: continuing the evolution
    Vargo, Stephen L.
    Lusch, Robert F.
    [J]. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2008, 36 (01) : 1 - 10
  • [29] Reconceptualizing Resources in Service-Dominant Logic
    Campbell, Norah
    O'Driscoll, Aidan
    Saren, Michael
    [J]. JOURNAL OF MACROMARKETING, 2012, 32 (04) : 443 - 443
  • [30] Rhetoric and the foundation of the Service-Dominant Logic
    Miles, Chris
    [J]. JOURNAL OF ORGANIZATIONAL CHANGE MANAGEMENT, 2014, 27 (05) : 744 - 755