THE ACCURACY OF UNSOLICITED CONSUMER COMMUNICATIONS AS INDICATORS OF TRUE CONSUMER SATISFACTION DISSATISFACTION

被引：0
|
作者：
ROSS, I [1 ]
OLIVER, RL [1 ]
机构：
[1] WASHINGTON UNIV, ST LOUIS, MO 63130 USA
来源：
ADVANCES IN CONSUMER RESEARCH | 1984年 / 11卷
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：504 / 508
页数：5
相关论文
共 50 条
  • [41] The role of tie strength on consumer dissatisfaction responses
    Yang, Wan
    Mattila, Anna S.
    INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2012, 31 (02) : 399 - 404
  • [42] THE LATEST IN CONSUMER COMMUNICATIONS, STRAIGHT FROM THE IEEE CONSUMER COMMUNICATIONS AND NETWORKING CONFERENCE 2011
    Kolberg, Mario
    Merabti, Madjid
    Moyer, Stan
    IEEE COMMUNICATIONS MAGAZINE, 2011, 49 (06) : 116 - 117
  • [43] Conceptualizing Consumer Rationality Through the Narrative of Dissatisfaction
    Wangsa, Ignasius Heri Satrya
    PROCEEDINGS OF THE 16TH EUROPEAN CONFERENCE ON INNOVATION AND ENTREPRENEURSHIP (ECIE 2021), VOL 2, 2021, : 1089 - 1094
  • [44] Consequences of Consumer Dissatisfaction: An Application to Hotels and Restaurants
    Bigne, Enrique
    Curras-Perez, Rafael
    Sanchez-Garcia, Isabel
    UNIVERSIA BUSINESS REVIEW, 2010, (28): : 78 - 100
  • [45] The relationship of consumer psychology and consumer experience to consumer satisfaction and organisational performance: literature review
    Suchanek, Petr
    Cincalova, Simona
    COGENT BUSINESS & MANAGEMENT, 2024, 11 (01):
  • [46] ANEEL CONSUMER SATISFACTION INDEX, VALUATION AND PERFORMANCE INDICATORS OF ELECTRICITY DISTRIBUTION COMPANIES
    De Oliveira, Caroline Szpanick
    Lopes, Iago Franca
    Meurer, Alison Martins
    Edwards Barros, Claudio Marcelo
    REVISTA GESTAO ORGANIZACIONAL, 2020, 13 (02): : 104 - 122
  • [47] Aggregate consumer expectation indexes as indicators of future consumer expenditures
    Eppright, DR
    Arguea, NM
    Huth, WL
    JOURNAL OF ECONOMIC PSYCHOLOGY, 1998, 19 (02) : 215 - 235
  • [48] Consumer communications and networking series
    Marples, D
    Moyer, S
    IEEE COMMUNICATIONS MAGAZINE, 2005, 43 (05) : 140 - 140
  • [49] Topics in consumer communications and networking
    Marples, D
    Moyer, S
    IEEE COMMUNICATIONS MAGAZINE, 2004, 42 (05) : 112 - 113
  • [50] Converging communications at the consumer crossroads
    Goggin, Gerard
    Newell, Christopher
    Telecommunications Journal of Australia, 1600, 54 (03): : 56 - 62
12345