A Study on Quality Management System based on Customer Value

被引：1
|
作者：
Li, J. J. [1 ]
机构：
[1] Changzhou Inst Technol, Changzhou 213002, Peoples R China
来源：
FUNCTIONAL MANUFACTURING TECHNOLOGIES AND CEEUSRO I | 2010年 / 426-427卷
关键词：
customer value; quality management system; study on the relationship;
D O I：
10.4028/www.scientific.net/KEM.426-427.511
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
The following thesis makes a thorough analysis on the relationship between customer value and quality management system by introducing the concept of customer value management into the field of quality management. The author puts forward the idea that customer value is the goal of quality management system, while quality management system is the guarantee for customer value. Customer value directs the way for the innovation of quality management system.
引用
收藏
页码：511 / 514
页数：4
相关论文
共 50 条
  • [1] Study of customer value assessing in retail enterprise based on Customer Relationship Management
    Gao Ying
    Xin Fengqin
    [J]. HUMAN RESOURCES MANAGEMENT IN THE KNOWLEDGE ECONOMY ERA, 2008, : 108 - 112
  • [2] The Study of Customer Segmentation on Sports Fitness Club Management Based on Customer Value
    Gao Jing-long
    Zhou Tian-jing
    Zhao Zhi-gang
    Xie Feng-ling
    [J]. PROCEEDINGS OF THE 21ST PAN-ASIAN CONGRESS OF SPORTS AND PHYSICAL EDUCATION, VOL 2: EDUCATION AND MANAGEMENT IN SPORTS, 2010, : 102 - 105
  • [3] Study of Customer Value Attribute System Based on Fuzzy Evaluation
    Tong, Lizhong
    Luo, Huajun
    [J]. PROCEEDINGS OF THE NINTH INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE AND ENGINEERING MANAGEMENT, 2015, 362 : 839 - 853
  • [4] Automobile Dealers' Customer Relationship Management based on Customer Value
    Sun, Daiyue
    Wang, Xu
    Wu, Yingbo
    [J]. PROCEEDINGS OF THE FIRST INTERNATIONAL CONFERENCE ECONOMIC AND BUSINESS MANAGEMENT 2016, 2016, 16 : 586 - 590
  • [5] Customer-value-based revenue management
    Von Martens T.
    Hilbert A.
    [J]. Journal of Revenue and Pricing Management, 2011, 10 (1) : 87 - 98
  • [6] A Study on the Service Quality Management Process and Its Realization Strategy for Capturing Customer Value
    Kwak, Eunjoo
    Chang, Byeong-Yun
    Hong, Daniel Wonkyu
    Chung, Byungdeok
    [J]. CHALLENGES FOR NEXT GENERATION NETWORK OPERATIONS AND SERVICE MANAGEMENT, PROCEEDINGS, 2008, 5297 : 297 - 306
  • [7] Quality management system improves customer benefit
    Heinrich, S.
    [J]. Werkstatt und Betrieb, 1996, 129 (7-8):
  • [8] A Study of Perceived Quality and Price: Customer Value-Based Pricing Strategy
    Cui, Li
    Yang, Hao-xiong
    Hou, Han-po
    [J]. ICVE&VM 2009: PROCEEDINGS OF THE 2ND INTERNATIONAL CONFERENCE ON VALUE ENGINEERING AND VALUE MANAGEMENT, 2009, : 87 - 92
  • [9] Study of real estate customer value chain based on customer value theory
    Qi, Y
    Wu, YX
    Zhao, LY
    [J]. Proceedings of 2005 International Conference on Construction & Real Estate Management, Vols 1 and 2: CHALLENGE OF INNOVATION IN CONSTRUCTION AND REAL ESTATE, 2005, : 933 - 936
  • [10] A Model of Value Chain Management Based on Customer Relationship Management
    Wang, Aimin
    Li, Shunxi
    [J]. RISUS-JOURNAL ON INNOVATION AND SUSTAINABILITY, 2011, 2 (03): : 17 - 21
12345