A Study on Quality Management System based on Customer Value

被引：1
|
作者：
Li, J. J. [1 ]
机构：
[1] Changzhou Inst Technol, Changzhou 213002, Peoples R China
来源：
FUNCTIONAL MANUFACTURING TECHNOLOGIES AND CEEUSRO I | 2010年 / 426-427卷
关键词：
customer value; quality management system; study on the relationship;
D O I：
10.4028/www.scientific.net/KEM.426-427.511
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
The following thesis makes a thorough analysis on the relationship between customer value and quality management system by introducing the concept of customer value management into the field of quality management. The author puts forward the idea that customer value is the goal of quality management system, while quality management system is the guarantee for customer value. Customer value directs the way for the innovation of quality management system.
引用
收藏
页码：511 / 514
页数：4
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