Total quality service: Principles, practices, and implementation

被引：0
|
作者：
Thorpe, DI [1 ]
机构：
[1] Univ Tennessee, Knoxville, TN 37996 USA
来源：
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE | 1997年 / 25卷 / 01期
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：90 / 92
页数：3
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