The implementation factors that influence the ERP (enterprise resource planning) benefits

Improving the performance of ERP systems remains an important issue. This study examines ERP performance at the post-implementation stage, particularly from the perspective of managerial intervention. Specifically, we proposed that both customization and organizational mechanisms affect intermediate benefits (including coordination improvement and task efficiency), which in turn influence overall benefits. A firm-level survey was used to collect data. Our findings support the proposed hypotheses. We also provide implications for both managers and researchers. (c) 2008 Elsevier B.V. All rights reserved.