The implementation factors that influence the ERP (enterprise resource planning) benefits

被引：195

作者：

Chou, Shih-Wei ^{[1
]}

Chang, Yu-Chieh ^{[2
]}

机构：

[1] Natl Kaohsiung First Univ Sci & Technol, Dept Informat Management, Kaohsiung 811, Taiwan

[2] Shu Te Univ, Dept Mkt Management, Yen Chao 82442, Kaohsiung Cty, Taiwan

来源：

DECISION SUPPORT SYSTEMS | 2008年 / 46卷 / 01期

关键词：

ERP implementation; Customization; Organizational mechanisms; Intermediate ERP benefits; Overall ERP benefits;

D O I：

10.1016/j.dss.2008.06.003

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Improving the performance of ERP systems remains an important issue. This study examines ERP performance at the post-implementation stage, particularly from the perspective of managerial intervention. Specifically, we proposed that both customization and organizational mechanisms affect intermediate benefits (including coordination improvement and task efficiency), which in turn influence overall benefits. A firm-level survey was used to collect data. Our findings support the proposed hypotheses. We also provide implications for both managers and researchers. (c) 2008 Elsevier B.V. All rights reserved.

引用

页码：149 / 157

页数：9

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