Improving customer service through speech technology

被引：0
|
作者：
Whittaker, SJ
Forcella, A
Sidhu, CK
Hall, MC
机构：
来源：
BT TECHNOLOGY JOURNAL | 1996年 / 14卷 / 02期
关键词：
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Interactive voice response (NR) technology is playing a major role in the emerging call centre market-place, by linking telephone calls directly into company computer systems and enabling automatic processing of transactions. This paper describes the automatic customer interface (ACE) system, which is bring developed for BT's personal communications division in support of its customer service operation.
引用
收藏
页码：75 / 83
页数：9
相关论文
共 50 条
  • [1] Improving Customer Service through AI
    Raza, Ali H.
    [J]. Concrete International, 2023, 45 (10) : 55 - 56
  • [2] Improving customer experience through branding and technology
    Grossart, Dawn
    Greenshaw, John
    [J]. IN PRACTICE, 2014, 36 (08) : 427 - 429
  • [3] Improving service quality through customer journey analysis
    Halvorsrud, Ragnhild
    Kvale, Knut
    Folstad, Asbjorn
    [J]. JOURNAL OF SERVICE THEORY AND PRACTICE, 2016, 26 (06) : 840 - 867
  • [4] Practical issues in the application of speech technology to network and customer service applications
    Whittaker, S
    Scahill, F
    Attwater, D
    Geenhow, H
    [J]. 1998 IEEE 4TH WORKSHOP INTERACTIVE VOICE TECHNOLOGY FOR TELECOMMUNICATIONS APPLICATIONS - IVTTA '98, 1998, : 185 - 190
  • [5] Practical issues in the application of speech technology to network and customer service applications
    Attwater, D
    Edgington, M
    Durston, P
    Whittaker, S
    [J]. SPEECH COMMUNICATION, 2000, 31 (04) : 279 - 291
  • [6] Enhancing Teleoperated Robot Customer Service through Speech Monitoring and Filtering
    Yamada, Koki
    Even, Jani
    Kanda, Takayuki
    [J]. 2023 IEEE/RSJ INTERNATIONAL CONFERENCE ON INTELLIGENT ROBOTS AND SYSTEMS, IROS, 2023, : 4029 - 4036
  • [7] SMART - Improving customer service
    Selley, CJ
    Baker, S
    McKay, R
    [J]. BT TECHNOLOGY JOURNAL, 1997, 15 (01): : 69 - 80
  • [8] SMART - Improving customer service
    Selley, C
    Baker, S
    McKay, R
    [J]. BRITISH TELECOMMUNICATIONS ENGINEERING, 1997, 16 : 135 - 145
  • [9] Persuasive Evidence: Improving Customer Service through Evidence Based Librarianship
    Abbott, Wendy A.
    [J]. EVIDENCE BASED LIBRARY AND INFORMATION PRACTICE, 2006, 1 (01): : 58 - 68
  • [10] Improving customer service in the independent sector through Key Performance Indicators
    Waterman, E. A.
    Webb, Jacqueline
    [J]. BRITISH JOURNAL OF OCCUPATIONAL THERAPY, 2012, 75 : 96 - 96
12345