Improving customer service through speech technology

被引：0
|
作者：
Whittaker, SJ
Forcella, A
Sidhu, CK
Hall, MC
机构：
来源：
BT TECHNOLOGY JOURNAL | 1996年 / 14卷 / 02期
关键词：
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Interactive voice response (NR) technology is playing a major role in the emerging call centre market-place, by linking telephone calls directly into company computer systems and enabling automatic processing of transactions. This paper describes the automatic customer interface (ACE) system, which is bring developed for BT's personal communications division in support of its customer service operation.
引用
收藏
页码：75 / 83
页数：9
相关论文
共 50 条
  • [21] Customer service, one technology at a time
    Hage, CL
    Neal, L
    [J]. LIBRARY JOURNAL, 2003, : 18 - 19
  • [22] Improving service provision through better management and measurement of customer satisfaction in facilities management
    Tucker, Matthew
    Pitt, Michael
    [J]. JOURNAL OF CORPORATE REAL ESTATE, 2010, 12 (04) : 220 - +
  • [23] IMPROVING CUSTOMER SERVICE CAN BE AS SIMPLE AS ABC
    ROPER, WL
    [J]. INDUSTRIAL ENGINEERING, 1994, 26 (08): : 39 - 41
  • [24] A new tool for improving customer service in the laboratory
    不详
    [J]. LABORATORY MEDICINE, 2003, 34 (05) : 2 - 2
  • [25] Improving Customer Service and Productivity in Blood Collection
    Heuston, M.
    Ashley, S.
    Bhortake, A.
    Carey, R.
    Dua, S.
    Mihelic, M.
    Rajderkar, S.
    Saini, V.
    Padman, R.
    [J]. TRANSFUSION, 2009, 49 : 258A - 258A
  • [26] IMPROVING THE CUSTOMER EXPERIENCE THROUGH CRM
    Alexe, Catalina Monica
    Alexe, Catalin George
    Dumitrescu, Mihaela Alexandra
    [J]. CHANGE MANAGEMENT IN A DYNAMIC ENVIRONMENT, 2011, : 128 - 134
  • [27] Improving Quality of Experience for Users through Distributed Service Platform Technology
    Abiru, Kenichi
    Ueno, Hitoshi
    Amemiya, Kouichirou
    [J]. FUJITSU SCIENTIFIC & TECHNICAL JOURNAL, 2016, 52 (02): : 56 - 63
  • [28] Improving customer satisfaction and loyalty through mHealth service digitalization New challenges for Italian pharmacists
    Cobelli, Nicola
    Chiarini, Andrea
    [J]. TQM JOURNAL, 2020, 32 (06): : 1541 - 1560
  • [29] Improving service quality through customer feedback - the case of NPS in IBM's training services
    Ziegler, Alexander
    Peisl, Thomas
    Raeside, Robert
    [J]. INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES, 2023, 15 (02) : 190 - 203
  • [30] COMPUTER-TECHNOLOGY - A FOCUS ON CUSTOMER SERVICE
    CLARKE, RL
    [J]. PULP & PAPER-CANADA, 1987, 88 (07) : 56 - 58
12345