Improving customer service through speech technology

被引：0
|
作者：
Whittaker, SJ
Forcella, A
Sidhu, CK
Hall, MC
机构：
来源：
BT TECHNOLOGY JOURNAL | 1996年 / 14卷 / 02期
关键词：
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Interactive voice response (NR) technology is playing a major role in the emerging call centre market-place, by linking telephone calls directly into company computer systems and enabling automatic processing of transactions. This paper describes the automatic customer interface (ACE) system, which is bring developed for BT's personal communications division in support of its customer service operation.
引用
收藏
页码：75 / 83
页数：9
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