Practical issues in the application of speech technology to network and customer service applications

被引：0
|
作者：
Whittaker, S [1 ]
Scahill, F [1 ]
Attwater, D [1 ]
Geenhow, H [1 ]
机构：
[1] BT Labs, Voice Serv Unit, Ipswich IP5 7RE, Suffolk, England
来源：
1998 IEEE 4TH WORKSHOP INTERACTIVE VOICE TECHNOLOGY FOR TELECOMMUNICATIONS APPLICATIONS - IVTTA '98 | 1998年
关键词：
D O I：
10.1109/IVTTA.1998.727718
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Speech technology is of-increasing importance both in the provision of new network services and in the development of new automated business channels often to complement existing call-centre online or e-commerce approaches. This paper discusses a number of practical issues in the development of complex services and describes a number of experimental, trial and deployed systems focussing on key issues; Large vocabulary database searching - UK name and address transcription Management of dialogue complexity in fluent spoken language systems - the Freedom system.
引用
收藏
页码：185 / 190
页数：6
相关论文
共 50 条
  • [1] Practical issues in the application of speech technology to network and customer service applications
    Attwater, D
    Edgington, M
    Durston, P
    Whittaker, S
    SPEECH COMMUNICATION, 2000, 31 (04) : 279 - 291
  • [2] Improving customer service through speech technology
    Whittaker, SJ
    Forcella, A
    Sidhu, CK
    Hall, MC
    BT TECHNOLOGY JOURNAL, 1996, 14 (02): : 75 - 83
  • [3] An Application of SMS Technology for Customer Service Centre
    Idris, Ariff
    Basari, Abd Samad Hasan
    Zubir, Nur Hanisah
    2009 INTERNATIONAL CONFERENCE OF SOFT COMPUTING AND PATTERN RECOGNITION, 2009, : 633 - 636
  • [4] THE EVOLUTION OF EQUIPMENT SERVICE: STATE-OF-THE ART CUSTOMER SERVICE ORGANIZATIONS LOOK AT TECHNOLOGY, APPLICATIONS AND PROCESSES, AND PEOPLE TO RESOLVE ISSUES
    QIAGEN, Germany
    Lab. Manager., 2009, 10 (30-33):
  • [5] Utilizing intelligent network technology in customer care applications
    Passero, P
    Hollenbach, S
    INTELLIGENT NETWORK '96, WORKSHOP RECORD, VOLS 1 AND 2: FREEDOM & FLEXIBILITY: REALISING THE PROMISE OF INTELLIGENT NETWORK SERVICES IN THE 90'S AND BEYOND, 1996, : 665 - 685
  • [6] Telephony based speech technology - From laboratory visions to customer applications
    Johnston D.
    International Journal of Speech Technology, 1997, 2 (2) : 89 - 99
  • [7] RFID in production and service systems: Technology, applications and issues
    Nilgun Fescioglu-Unver
    Sung Hee Choi
    Dongmok Sheen
    Soundar Kumara
    Information Systems Frontiers, 2015, 17 : 1369 - 1380
  • [8] RFID in production and service systems: Technology, applications and issues
    Fescioglu-Unver, Nilgun
    Choi, Sung Hee
    Sheen, Dongmok
    Kumara, Soundar
    INFORMATION SYSTEMS FRONTIERS, 2015, 17 (06) : 1369 - 1380
  • [9] Improving customer service: issues in customer contact management
    Spencer-Matthews, Sarah
    Lawley, Meredith
    EUROPEAN JOURNAL OF MARKETING, 2006, 40 (1-2) : 218 - 232
  • [10] STANDARDIZING SPEECH-CODING TECHNOLOGY FOR NETWORK APPLICATIONS
    DIMOLITSAS, S
    IEEE COMMUNICATIONS MAGAZINE, 1993, 31 (11) : 26 - 33
12345