Practical issues in the application of speech technology to network and customer service applications

被引：0

作者：

Whittaker, S ^{[1
]}

Scahill, F ^{[1
]}

Attwater, D ^{[1
]}

Geenhow, H ^{[1
]}

机构：

[1] BT Labs, Voice Serv Unit, Ipswich IP5 7RE, Suffolk, England

来源：

1998 IEEE 4TH WORKSHOP INTERACTIVE VOICE TECHNOLOGY FOR TELECOMMUNICATIONS APPLICATIONS - IVTTA '98 | 1998年

关键词：

D O I：

10.1109/IVTTA.1998.727718

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

Speech technology is of-increasing importance both in the provision of new network services and in the development of new automated business channels often to complement existing call-centre online or e-commerce approaches. This paper discusses a number of practical issues in the development of complex services and describes a number of experimental, trial and deployed systems focussing on key issues; Large vocabulary database searching - UK name and address transcription Management of dialogue complexity in fluent spoken language systems - the Freedom system.

引用

页码：185 / 190

页数：6

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