Customers' Acceptance on e-Banking: Study on Government's Bank in Jakarta

In banking industry, Electronic banking (e-banking) are developed to satisfy customers with various banking transactions in a fast, easy, and flexible ways. This study aimed to measure the acceptance of e-banking by customers of Government Bank in Jakarta. The study employed explanatory research with total sample of 835 respondents to scrutinize the respondents' views based on five variables; performance expectancy, effort expectancy, social influence, facilitating conditions and security. Data Analysis were using Structural Equation Modelling Partial Least Square (SEM-PLS). The result of the convergent validity test showed that all indicators that measure each latent variable earned a factor load value of greater than 0.7 and P-Value <0.05. It can be assumed that all indicators or attributes are valid and able to reflect latent variables. The reliability test results showed that all composite reliability values were above the cut of 0.7 and cronbach alpha values of each construct has values above the cut of 0.6. Model of structural equation with behavioral intention as dependent variable indicated R-Square value of 76.5%. And structural equation with variable use behavior as dependent variable indicated R-Square value of 74.8%. Result of t-test show that performance expectancy, effort expectancy, social influence, facilitating condition, and security have significant influence to behavioral intention and behavioral intention have significant influence to use behavior. Security has the greatest influence on behavioral intention variable, with coefficient of 0.256. The variables with the next biggest influence respectively are perforrmance expectancy with coefficient of 0.229, social influence with coefficient of 0.152, faciltating condition with coefficient of 0.151 and effort expectancy with coefficient value of 0.145. This means that security and performance expectancy were the most influential factor on behavioral intention.