A Study on Rating of E-Banking Features on Service Quality amongthe Customers

被引：0

作者：

Pratheepa, M. ^{[1
]}

Selvendran, A. ^{[2
]}

机构：

[1] Bharathidasan Univ, Govt Arts Coll, Trichirappalli 620022, India

[2] Bharathidasan Univ, Dept Commerce, Govt Arts Coll, Trichirappalli, India

来源：

INTERNATIONAL JOURNAL OF EARLY CHILDHOOD SPECIAL EDUCATION | 2022年 / 14卷 / 05期

关键词：

Financial system; banking services; Electronic Banking; customer opinion; innovative services; customer satisfaction;

D O I：

10.9756/INTJECSE/V14I5.179

中图分类号：

G76 [特殊教育];

学科分类号：

040109 ;

摘要：

E-banking or Electronic Banking refers to all the forms of banking services and transactions performed through electronic means. It allows individuals, institutions and businesses to access their accounts, transact business, or obtain information on various financial products and services via a public or private network, including the internet. Thus, internet banking becomes a part of banking sector which facilitate all banking and financial services through online. With this aspect, the present research made an attempt to discuss e -banking service quality and its impact on customer satisfaction in commercial banks, Tiruchirappalli District.

引用

页码：1755 / 1761

页数：7

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