Importance of service integration in e-government implementations

被引：0

作者：

As'ad, Asa'd M. ^{[1
]}

Khazaei, Babak ^{[1
]}

Akhgar, Babak ^{[1
]}

Alqatawna, Ja'far ^{[2
]}

机构：

[1] Sheffield Hallam Univ, Cultural Commun & Comp Res Inst, Sheffield, S Yorkshire, England

[2] Univ Jordan, King Abdulla II Sch Informat Technol, Amman, Jordan

来源：

2016 7TH INTERNATIONAL CONFERENCE ON INFORMATION AND COMMUNICATION SYSTEMS (ICICS) | 2016年

关键词：

E-government Implemetation; Service Integration; Maturity models; One Stop Portal; Jordan; FRAMEWORK; MODELS; BARRIERS;

D O I：

暂无

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

Service integration is one of the most critical issues affecting e-government implementations in Jordan and all over the world. Providing integrated services to citizens, businesses, and all other stakeholders involved in e-government at "one stop portal" is considered to be a big opportunity for governments to improve their services' efficiency and effectiveness. This paper aims to provide a general background and theoretical foundation towards understanding the importance of service integration in e-government implementations. To achieve this aim, a comprehensive literature review of e-government, in general, and service integration issue in particular, has been conducted. The paper has shed a new light on the main concepts, definitions, objectives, benefits, challenges, explanations and analytical bases for the topic. As a result of the comprehensive literature review included, a model that clarifies the importance of service integration in e-government implementations is proposed.

引用

页码：56 / 61

页数：6

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