Importance of service integration in e-government implementations

被引：0
|
作者：
As'ad, Asa'd M. [1 ]
Khazaei, Babak [1 ]
Akhgar, Babak [1 ]
Alqatawna, Ja'far [2 ]
机构：
[1] Sheffield Hallam Univ, Cultural Commun & Comp Res Inst, Sheffield, S Yorkshire, England
[2] Univ Jordan, King Abdulla II Sch Informat Technol, Amman, Jordan
来源：
2016 7TH INTERNATIONAL CONFERENCE ON INFORMATION AND COMMUNICATION SYSTEMS (ICICS) | 2016年
关键词：
E-government Implemetation; Service Integration; Maturity models; One Stop Portal; Jordan; FRAMEWORK; MODELS; BARRIERS;
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Service integration is one of the most critical issues affecting e-government implementations in Jordan and all over the world. Providing integrated services to citizens, businesses, and all other stakeholders involved in e-government at "one stop portal" is considered to be a big opportunity for governments to improve their services' efficiency and effectiveness. This paper aims to provide a general background and theoretical foundation towards understanding the importance of service integration in e-government implementations. To achieve this aim, a comprehensive literature review of e-government, in general, and service integration issue in particular, has been conducted. The paper has shed a new light on the main concepts, definitions, objectives, benefits, challenges, explanations and analytical bases for the topic. As a result of the comprehensive literature review included, a model that clarifies the importance of service integration in e-government implementations is proposed.
引用
收藏
页码：56 / 61
页数：6
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