Handbook of customer satisfaction measurement

被引：1
|
作者：
Driver, C [1 ]
机构：
[1] Warwick Business Sch, Warwick, England
来源：
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT | 1999年 / 19卷 / 01期
关键词：
D O I：
10.1108/ijopm.1999.19.1.95.1
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：95 / 96
页数：2
相关论文
共 50 条
  • [1] Handbook of customer satisfaction and loyalty measurement (2nd edition)
    Calvert, P
    [J]. ELECTRONIC LIBRARY, 2002, 20 (04): : 336 - 336
  • [2] The Handbook of Customer Satisfaction and Loyalty Measurement, 3rd edition
    Narasimhan, K.
    [J]. MEASURING BUSINESS EXCELLENCE, 2008, 12 (03) : 76 - +
  • [3] AMA HANDBOOK FOR CUSTOMER SATISFACTION - DUTKA,A
    WOODRUFF, RB
    [J]. JOURNAL OF MARKETING RESEARCH, 1994, 31 (03) : 432 - 434
  • [4] Customer satisfaction measurement instruments
    Jeffries, RD
    Sells, PR
    [J]. QUALITY PROGRESS, 2000, 33 (02) : 118 - +
  • [5] Measurement of Customer Satisfaction of Telecommunication
    Huang Guang-chao
    Yang Jianmei
    [J]. SEVENTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS I-III: UNLOCKING THE FULL POTENTIAL OF GLOBAL TECHNOLOGY, 2008, : 2125 - 2130
  • [6] The keys to successful customer satisfaction measurement
    Cira, J
    Kamin, C
    [J]. MARKETING'S NEW REALITY: BUILDING BUSINESS IN HEALTHCARE'S MANAGED ENVIRONMENT - 1996 CONFERENCE DIGEST, 1996, : 74 - 76
  • [7] Customer satisfaction measurement with neural network
    Hsieh, Yao-Hung
    Lin, Chiuhsiang Joe
    Chen, James C.
    [J]. HUMAN SYSTEMS MANAGEMENT, 2007, 26 (01) : 47 - 52
  • [8] On measurement criteria of customer satisfaction index
    Miao Jingyi
    Pan Jianxin
    Tu Jian
    [J]. ADVANCES IN MANAGEMENT OF TECHNOLOGY, PROCEEDINGS, 2007, : 401 - +
  • [9] Methodological Approaches to Customer Satisfaction Measurement
    Tislerova, Kamila
    [J]. INNOVATION MANAGEMENT AND EDUCATION EXCELLENCE VISION 2020: FROM REGIONAL DEVELOPMENT SUSTAINABILITY TO GLOBAL ECONOMIC GROWTH, VOLS I - VI, 2016, : 880 - 887
  • [10] Improving your measurement of customer satisfaction: A guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
    Straker, D
    [J]. QUALITY PROGRESS, 1998, 31 (05) : 129 - 130
12345