The keys to successful customer satisfaction measurement

被引：0
|
作者：
Cira, J [1 ]
Kamin, C [1 ]
机构：
[1] BJC HLTH SYST,CUSTOMER SATISFACT RES,ST LOUIS,MO
来源：
MARKETING'S NEW REALITY: BUILDING BUSINESS IN HEALTHCARE'S MANAGED ENVIRONMENT - 1996 CONFERENCE DIGEST | 1996年
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D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：74 / 76
页数：3
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