Handbook of customer satisfaction measurement

被引：1
|
作者：
Driver, C [1 ]
机构：
[1] Warwick Business Sch, Warwick, England
来源：
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT | 1999年 / 19卷 / 01期
关键词：
D O I：
10.1108/ijopm.1999.19.1.95.1
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：95 / 96
页数：2
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