STUDIES OF TRANSFORMATIONAL LEADERSHIP IN THE CONSUMER SERVICE WORKGROUP: COOPERATIVE CONFLICT RESOLUTION AND THE MEDIATING ROLES OF JOB SATISFACTION AND CHANGE COMMITMENT

被引：10

作者：

Yang, Yi-Feng ^{[1
]}

机构：

[1] Shu Te Univ, Grad Sch Business & Adm, Kaohsiung 82445, Taiwan

来源：

PSYCHOLOGICAL REPORTS | 2012年 / 111卷 / 02期

关键词：

TRANSACTIONAL LEADERSHIP; TEAM PERFORMANCE; MODERATING ROLE; MANAGEMENT; MULTILEVEL; TRUST; BIAS;

D O I：

10.2466/01.21.PR0.111.5.545-564

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

The present paper evaluates the effect of transformational leadership on job satisfaction and change commitment along with their interconnected effects (mediation) on cooperative conflict resolution (management) in customer service activities in Taiwan. The multi-source samples consist of data from personnel serving at customer centers (workgroups), such as phone service personnel, customer representatives, financial specialists, and front-line salespeople. An empirical study was carried out using a multiple mediation procedure incorporating boot-strapping techniques and PRODCLIN2 with structural equation modeling (SEM) analysis. The results indicate that the main effect of the leadership style on cooperative conflict resolution is mediated by change commitment and job satisfaction.

引用

页码：545 / 564

页数：20

共 16 条

[1] TRANSFORMATIONAL LEADERSHIP IN THE CONSUMER SERVICE WORKGROUP: COMPETING MODELS OF JOB SATISFACTION, CHANGE COMMITMENT, AND COOPERATIVE CONFLICT RESOLUTION
Yang, Yi-Feng
[J]. PSYCHOLOGICAL REPORTS, 2014, 114 (01) : 33 - 49
[2] STUDIES OF TRANSFORMATIONAL LEADERSHIP IN CONSUMER SERVICE: LEADERSHIP TRUST AND THE MEDIATING-MODERATING ROLE OF COOPERATIVE CONFLICT MANAGEMENT
Yang, Yi-Feng
[J]. PSYCHOLOGICAL REPORTS, 2012, 110 (01) : 315 - 337
[3] STUDIES OF TRANSFORMATIONAL LEADERSHIP IN CONSUMER SERVICE: MARKET ORIENTATION BEHAVIOR AND ALTERNATIVE ROLES FOR THE MEDIATORS AND MODERATORS OF CHANGE COMMITMENT
Yang, Yi-Feng
[J]. PSYCHOLOGICAL REPORTS, 2013, 113 (03) : 767 - 785
[4] Examining Competing Models of Transformational Leadership, Leadership Trust, Change Commitment, and Job Satisfaction
Yang, Yi-Feng
[J]. PSYCHOLOGICAL REPORTS, 2016, 119 (01) : 154 - 173
[5] Linking transformational leadership with job satisfaction: the mediating roles of trust and team cohesiveness
Siswanto
Yuliana, Indah
[J]. JOURNAL OF MANAGEMENT DEVELOPMENT, 2022, 41 (02) : 94 - 117
[6] Ethical Leadership and School Effectiveness: The Mediating Roles of Affective Commitment and Job Satisfaction
Isik, Ayse Negis
[J]. INTERNATIONAL JOURNAL OF EDUCATIONAL LEADERSHIP AND MANAGEMENT, 2020, 8 (01): : 60 - 87
[7] The impact of transformational leadership on employee's performance: the mediating role of job satisfaction and employees' commitment
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Khan, Marina
Du, Ming
Khan, Rukhsar
[J]. INTERNATIONAL JOURNAL OF LEARNING AND INTELLECTUAL CAPITAL, 2024, 21 (01) : 30 - 44
[8] The relationship between distributed leadership and teacher commitment to change: the mediating roles of professional learning communities and job satisfaction
Xiu, Qi
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Liu, Lili
[J]. ASIA PACIFIC EDUCATION REVIEW, 2022,
[9] LEADERSHIP AND CHANGE COMMITMENT IN THE LIFE INSURANCE SERVICE CONTEXT IN TAIWAN: THE MEDIATING-MODERATING ROLE OF JOB SATISFACTION
Yang, Yi-Feng
[J]. PERCEPTUAL AND MOTOR SKILLS, 2011, 112 (03) : 889 - 914
[10] Entrepreneurial Leadership and Turnover Intention in Startups: Mediating Roles of Employees' Job Embeddedness, Job Satisfaction and Affective Commitment
Yang, Juan
Pu, Bo
Guan, Zhenzhong
[J]. SUSTAINABILITY, 2019, 11 (04)

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