Unlocking the black box: Psychological contract fulfillment as a mediator between HRM practices and job performance

This research examines the influence of psychological contract fulfillment (PCFul) on the relationship between human resources management practices (HRMP) and job outcomes. A pre-tested self-administrated questionnaire with employees from 36 hotels in the Red Sea region resort, Egypt was employed for data collection. Structural Equation Modeling (SEM) results demonstrate that high performance HRMP through the mediation effect of PCFul have significant relationships to job outcomes. The results revealed that the HR managers should identify and put more emphasis on the important role of PCFul in the mediating mechanisms between high performance HRMP and performance outcomes to enhance hotel employees' job satisfaction and make them more inclined to exhibit organizational citizenship behavior (OCB). Hotel managers need to develop clear practical frameworks for which to analyze, assess and potentially guide HRMP and PCFul and the impact of PCFul on job performance.