Evaluation of Knowledge Management in the Software Sector- A Case Study

For an organization to sustain the competitive edge in the current knowledge economy, effective knowledge utilization and knowledge contribution may help towards attaining business objectives. The present case study aimed to evaluate the existing knowledge management initiatives of two software companies. About 150 questionnaires were sent through web survey. The questionnaire contained items related to knowledge quality, system quality, benefits and extent of use of Knowledge Management system. The results indicated that knowledge shared in the organizations was of high quality, accurate and updated regularly. Most of the employees agreed that the Knowledge Management system implemented in the two organizations was user friendly, allowed for overall knowledge development and increased innovation in the procedures employed at the workplace.