Knowledge infrastructure capabilities and knowledge management: case of an Indian public sector undertaking

This paper empirically examines how knowledge infrastructure capabilities play a supportive role in the knowledge management initiatives of a public sector undertaking in India. A single case study strategy has been used in the paper to mainly address a 'how' question, relating to the role of infrastructure capabilities in knowledge management within an organisation embedded in its social context. Future studies can compare the results of the study within the same sector or compare across private sector companies from India in similar industry type. As knowledge management in public sector companies of India is still in the initial stages, this study can help the senior management of these companies to understand the role of knowledge infrastructure capabilities in knowledge management initiatives. This paper adds empirical insight from an Indian point of view to the limited existing literature on KM in public sector companies.