TQM paradox: relations among TQM practices, plant performance, and customer satisfaction

被引：0
|
作者：
Choi, Thomas Y. [1 ]
Eboch, Karen [1 ]
机构：
[1] Arizona State Univ, Tempe, United States
来源：
Journal of Operations Management | 1998年 / 17卷 / 01期
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页码：59 / 75
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