TQM paradox: relations among TQM practices, plant performance, and customer satisfaction

被引：0

作者：

Choi, Thomas Y. ^{[1
]}

Eboch, Karen ^{[1
]}

机构：

[1] Arizona State Univ, Tempe, United States

来源：

Journal of Operations Management | 1998年 / 17卷 / 01期

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D O I：

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学科分类号：

摘要：

引用

页码：59 / 75

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