Understanding the Mechanism of Influence of TQM Practices on Financial Performance: the Mediating Effect of Innovation Performance

被引：1
|
作者：
Kulenovic, Mirza [1 ,2 ]
Veselinovic, Ljiljan [1 ]
Sunje, Aziz [1 ]
Cero, Ermin [3 ]
机构：
[1] Univ Sarajevo, Sch Econ & Business, Sarajevo 71000, Bosnia & Herceg
[2] USAID, Washington, DC USA
[3] Int Burch Univ, Fac Econ & Social Sci, Ilidza, Bosnia & Herceg
来源：
ZAGREB INTERNATIONAL REVIEW OF ECONOMICS & BUSINESS | 2022年 / 25卷 / 01期
关键词：
total quality management; TQM; innovation performance; financial performance; full mediation effect; TOTAL QUALITY MANAGEMENT; RESOURCE-BASED THEORY; FIRM PERFORMANCE; COMPETITIVE ADVANTAGE; ORGANIZATIONAL INNOVATION; OPERATIONS MANAGEMENT; BUSINESS PERFORMANCE; MARKET ORIENTATION; IMPACT; DIMENSIONS;
D O I：
10.2478/zireb-2022-0010
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study explores the mechanism of influence of total quality management (TQM) practices on a company's financial performance (FP), considering innovation performance (IP) as a mediator variable. In addition, the proposed model seeks to determine whether the competition intensity (CI) moderates the relationship between TQM practices and FP. Based on the sample of 593 companies from various sectors in Bosnia and Herzegovina, structural equation modeling is used to analyze the relationships between the variables in the model. The results of this paper reveal the implicit and often omitted impact of IP on FP taking into account TQM practices, suggesting that the impact of TQM practices is manifested through full mediation of IP. The moderating effect of CI in the relationship between TQM practices and FP was not supported. The results indicate the role and the importance of IP in the mechanism of influence of TQM practices.
引用
收藏
页码：149 / 176
页数：28
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