Evaluation of the service quality of airline

被引:0
|
作者
Chou, Chienchang [1 ]
机构
[1] Department of Shipping Technology, Kaohsiung Marine University, Kaohsiung 805, Taiwan
关键词
D O I
暂无
中图分类号
学科分类号
摘要
引用
收藏
页码:334 / 337
相关论文
共 50 条
  • [21] Evaluating the airline service quality by fuzzy OWA operators
    Cheng, C.-H. (chcheng@pine.yuntech.edu.tw), 1600, (Springer Verlag):
  • [22] Evaluating the airline service quality by fuzzy OWA operators
    Cheng, CH
    Chang, JR
    Ho, TH
    Chen, AP
    MODELING DECISIONS FOR ARTIFICIAL INTELLIGENCE, PROCEEDINGS, 2005, 3558 : 77 - 88
  • [23] Examining airline service quality from a process perspective
    Chen, FY
    Chang, YH
    JOURNAL OF AIR TRANSPORT MANAGEMENT, 2005, 11 (02) : 79 - 87
  • [24] An Integrated Neutrosophic and TOPSIS for Evaluating Airline Service Quality
    Zaied A.N.H.
    Gamal A.
    Ismail M.
    Neutrosophic Sets and Systems, 2019, 29 : 30 - 39
  • [25] Customer satisfaction and service quality in the Chinese airline industry
    Chow, Clement Kong Wing
    JOURNAL OF AIR TRANSPORT MANAGEMENT, 2014, 35 : 102 - 107
  • [26] Evaluating airline's service quality performance in uncertainty
    Lin, Ru-Jen
    Tseng, Ming-Lang
    Chen, Yuan-Ho
    AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 2011, 5 (11): : 4609 - 4621
  • [27] AIRLINE SERVICE QUALITY: CUSTOMERS' PERCEPTIONS OF CYPRUS AIRWAYS
    Hadjimanolis, Athanasios
    Jupalakiany, Dimitry
    3RD ANNUAL EUROMED CONFERENCE OF THE EUROMED ACADEMY OF BUSINESS: BUSINESS DEVELOPMENTS ACROSS COUNTRIES AND CULTURES, 2010, : 486 - 504
  • [28] Service quality dimension of low cost airline in Malaysia
    Mustapha, M. I.
    Abd Jalil, A. Q.
    Basri, F. I.
    Mohi, Z.
    HOSPITALITY AND TOURISM: SYNERGIZING CREATIVITY AND INNOVATION IN RESEARCH, 2014, : 193 - 197
  • [29] The influence of airline service quality on passenger satisfaction and loyalty the case of Uganda airline industry
    Namukasa, Juliet
    TQM Journal, 2013, 25 (05): : 520 - 532
  • [30] Service quality and productivity in the US airline industry: a service quality-adjusted DEA model
    Choi, Kanghwa
    Lee, DonHee
    Olson, David L.
    SERVICE BUSINESS, 2015, 9 (01) : 137 - 160