共 50 条
- [44] Empirical investigation of airline service quality and passenger satisfaction in India Sendilvelan, S. (sendilvelan.mech@drmgrdu.ac.in), 1600, Totem Publishers Ltd (13):
- [47] Twenty years of service quality performance in the US airline industry MANAGING KNOWLEDGE, TECHNOLOGY AND DEVELOPMENT IN THE ERA OF INFORMATION REVOLUTION: WASD 2007 CONFERENCE PROCEEDINGS, 2007, : 375 - 382
- [50] Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model Service Business, 2015, 9 : 137 - 160