The logical structure of the service-dominant logic of marketing

被引:9
|
作者
Williams, John [1 ]
机构
[1] Univ Otago, Dept Mkt, Sch Business, Dunedin 9010, New Zealand
关键词
Co-creation of value; foundational premises; logic; resources; S-D logic; service; value; STEP;
D O I
10.1177/1470593112457745
中图分类号
F [经济];
学科分类号
02 ;
摘要
The Service-dominant (S-D) logic of marketing is currently comprised of ten foundational premises (FPs). The original statements of eight FPs have since been reworded and two additional FPs have been added. The proposers of S-D logic, Steven Vargo and Robert Lusch, have stated that S-D logic is neither complete nor owned by them: it is 'Open Source'. However, despite the many articles that have been published on S-D logic, it seems that many scholars do not fully understand the fundamental ideas that underpin the logic. In particular, perusal of the FPs leaves many scholars confused. This is probably for two reasons: (1) the ideas are unfamiliar; (2) there are so many of them. Hence the purposes of this paper are to explain briefly the unfamiliar ideas, and, more importantly, to reduce the complexity of S-D logic by explicitly analysing the ontological content of the FPs and the logical structure of relationships between the FPs, as premises (or axioms) and conclusions or corollaries. The outcome of this analysis is that the core, essential, FPs are identified, as well as some gaps. In particular it seems clear that only two of the FPs are fundamental, or axiomatic: that service is the fundamental basis of exchange, and that value is co-created (by beneficiary and service-provider)
引用
收藏
页码:471 / 483
页数:13
相关论文
共 50 条
  • [1] The Service-Dominant Logic of Marketing: A Logical and Evidential Case for Multiple Logics?
    Brookes, Richard W.
    [J]. AUSTRALASIAN MARKETING JOURNAL, 2007, 15 (01): : 89 - 96
  • [2] The Service-Dominant Logic of Marketing and Marketing Ethics
    John Williams
    Robert Aitken
    [J]. Journal of Business Ethics, 2011, 102 : 439 - 454
  • [3] The Service-Dominant Logic of Marketing and Marketing Ethics
    Williams, John
    Aitken, Robert
    [J]. JOURNAL OF BUSINESS ETHICS, 2011, 102 (03) : 439 - 454
  • [4] The service-dominant logic and the future of marketing
    David Ballantyne
    Richard J. Varey
    [J]. Journal of the Academy of Marketing Science, 2008, 36 : 11 - 14
  • [5] The service-dominant logic and the future of marketing
    Ballantyne, David
    Varey, Richard J.
    [J]. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2008, 36 (01) : 11 - 14
  • [6] Marketing with integrity: ethics and the service-dominant logic for marketing
    Abela, Andrew V.
    Murphy, Patrick E.
    [J]. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2008, 36 (01) : 39 - 53
  • [7] Marketing with integrity: ethics and the service-dominant logic for marketing
    Andrew V. Abela
    Patrick E. Murphy
    [J]. Journal of the Academy of Marketing Science, 2008, 36 : 39 - 53
  • [8] Towards a service-dominant place marketing logic
    Warnaby, Gary
    [J]. MARKETING THEORY, 2009, 9 (04) : 403 - 423
  • [9] Some philosophical problems for service-dominant logic in marketing
    Wright, Malcolm
    Russell, Deborah
    [J]. AUSTRALASIAN MARKETING JOURNAL, 2012, 20 (03): : 218 - 223
  • [10] The service revolution and its marketing implications: service logic vs service-dominant logic
    Gronroos, Christian
    Gummerus, Johanna
    [J]. MANAGING SERVICE QUALITY, 2014, 24 (03): : 206 - 229