Assessing the readiness of facilities management organizations in implementing knowledge management systems

被引：10

作者：

Kamaruzzaman, Syahrul Nizam ^{[1
]}

Zawawi, Emma Marinie Ahmad ^{[2
]}

Shafie, Muhaimin Ooyub ^{[3
]}

Noor, Siti Nur Aishah Mohd ^{[3
]}

机构：

[1] Univ Malaya, Dept Bldg Surveying, Kuala Lumpur, Malaysia

[2] Univ Teknol MARA, Ctr Res & Grad Studies, Shah Alam, Malaysia

[3] Univ Teknol MARA, Fac Architecture Planning & Surveying, Shah Alam, Malaysia

来源：

JOURNAL OF FACILITIES MANAGEMENT | 2016年 / 14卷 / 01期

关键词：

Knowledge management; Malaysia; Knowledge management system; Survey; Facility management; Facility management organization;

D O I：

10.1108/JFM-01-2015-0002

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Purpose - This paper aims to assess the readiness of Malaysian facilities management (FM) organizations in implementing knowledge management (KM) systems. Design/methodology/approach - The questionnaire survey was used to retrieve information on the readiness of FM organizations in Malaysia. Findings - The findings reveal that, although many FM organizations were capable and ready in terms of information technology, lack of human behaviour and organizational policy is still seen. Technology, policy and human behaviour are the factors that have a strong influence on the successful outcome of KM. Originality/value - This paper fulfils an identified need to study in implementing KM systems.

引用

页码：69 / 83

页数：15

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