Identifying factors affecting public service productivity

Improving productivity requires an understanding of what key factors affect it. This paper aims to define and identify factors affecting the productivity of public service organisations. The objective of the paper is tackled with a qualitative research approach which is explorative in nature. The paper extends the present limited knowledge on the issue by examining, analysing and combining literature from different research fields and by analysing empirical data obtained from the interviews carried out in various departments of the City of Helsinki, Finland. As a result a new public service productivity model is presented.