Factors affecting the service performance of public buses in Dubai

The public transport system must be aligned with the growth rate of the city. An effective management system of Dubai's public transport network will lower expenses, simplify procedures, improve safety and increase efficiency. In this study a methodology is developed to identify the significant factors affecting the public bus system in Dubai. The procedure is conducted through the collection of experts' opinions, which are expressed by relative weights and obtained through specially designed questionnaire. The most significant factors list produced can be used as a tool to manage the bus transit system in Dubai. The research revealed that the journey time in comparison with other modes of transit, punctuality to schedule and real time information at bus stops are among the major factors affecting the public bus system in Dubai. The top most significant factors were studied and recommendations were proposed.