Methodology for Process Quality Management at Higher Education Institutions

被引：0

作者：

Pons Murguia, Ramon Angel ^{[1
]}

Bermudez Villa, Yanko ^{[1
]}

Villa Gonzalez, Eulalia Maria ^{[1
]}

Luis Martinez, Jose ^{[1
]}

机构：

[1] Univ Autonoma Caribe, Barranquilla, Colombia

来源：

SISTEMAS & TELEMATICA | 2013年 / 11卷 / 26期

关键词：

Quality in higher education; process mapping; process management; process improvement; teaching process control;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The design of methodologies for Process Management requires carrying out a research work which takes into consideration the general concepts and tools concerned with process evaluation, improvement and control, to integrate by means of a system approach, day to day management with institutional strategies. This paper is aimed to show the stages and the main tools of a methodology for process quality management in higher education institutions, as well as its application in a process improvement at a Colombian official university using management and statistical tools and the process management plan. As a main result, process effectiveness was raised and actions for continuous process improvement were proposed.

引用

页码：47 / 58

页数：12

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