共 50 条
- [31] IDENTIFYING THE INFORMATION REQUIREMENTS TO DELIVER QUALITY SERVICE INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 1995, 6 (05): : 16 - &
- [32] Applying fuzzy quality function deployment to identify service management requirements for an ocean freight forwarder TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2006, 17 (05): : 539 - 554
- [34] TL 9000 quality management requirements ASQ'S 54TH ANNUAL QUALITY CONGRESS PROCEEDINGS, 2000, : 244 - 245
- [35] The information requirements of total quality management TOTAL QUALITY MANAGEMENT, 1998, 9 (06): : 445 - 461
- [36] Documentation and quality management -: Temporal requirements ORTHOPADE, 1999, 28 (03): : 189 - 190
- [38] Quality aspects of digital forest service management: a case study Software Quality Journal, 2024, 32 : 75 - 94
- [40] A study on it service management and quality standard for enterprise ROI changing NINTH ISSAT INTERNATIONAL CONFERENCE ON RELIABILITY AND QUALITY IN DESIGN, 2003 PROCEEDINGS, 2003, : 158 - 162