A study on it service management and quality standard for enterprise ROI changing

All Companies needs manpower to maintain and implement IT service. IT department's major goal is to provide the best and qualify service for customers and end users. After implementation it's important to measure and estimate the benefits about Return on Investment for this company. A successful IT manager should find an effective and valid way to manage IT resources and skilled people appropriately. To implement an automatic and self-monitor IT center is not easy and it needs people, process, policies and technology all together. Especially, the policies need the management level support on planning and carrying out. Beside the utilities and management polices also require the results of ROI to convince company operators. We built a model to easily estimate each parts of IT management investments. After inputting the enough attribute criteria to measure and monitor the ROI changing and help CIO, CEO makes efficiency decision.