THE MANAGEMENT OF THE TOURIST BUSINESS SUPPORTED IN THE PROFESSIONAL AND THE QUALITY OF CUSTOMER SERVICE

被引：0

作者：

Santaella, Liliane Azevedo ^{[1
]}

Knupp Rodrigues, Jorge Luiz ^{[1
]}

机构：

[1] Univ Taubate UNITAU, Gestao & Desenvolvimento Reg, Taubate, SP, Brazil

来源：

REVISTA ENIAC PESQUISA | 2013年 / 2卷 / 01期

关键词：

Tourism; Tourist business; Quality in the Attendance; Professional qualification; Changes;

D O I：

暂无

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The tourist business is one of the generating greaters of benefits for the Country and the local communities, as we can see through history. However, so that this business adds value the people and the organizations it is necessary to line up the characteristics and necessities of the current context. Century XXI waves for a society based on the knowledge, with people trained and enabled to taking of decisions, that is, with abilities that add value to the business.

引用

页码：1 / 17

页数：17

共 50 条

[41] Quality of service and customer satisfaction
Camps, LM
22ND INTERNATIONAL WATER SERVICES CONGRESS AND EXHIBITION, 2000, 18 (1-2): : 497 - 499
[42] Using quality management to improve customer responsiveness at the Internal Revenue Service
Internal Revenue Service, 550 W. Fort St., MSC 041, Boise, ID 83724, United States
不详
Prod Invent Manage J, 2 (37-43):
[43] Modeling the determinants of customer satisfaction for business-to-business professional services
Paul G. Patterson
Lester W. Johnson
Richard A. Spreng
Journal of the Academy of Marketing Science, 1997, 25 : 4 - 17
[44] Cosmetic surgery: Customer service or professional misconduct
Neumann, Sandra
CANADIAN VETERINARY JOURNAL-REVUE VETERINAIRE CANADIENNE, 2008, 49 (05): : 501 - 504
[45] Modeling the determinants of customer satisfaction for business-to-business professional services
Patterson, PG
Johnson, LW
Spreng, RA
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 1997, 25 (01) : 4 - 17
[46] Measuring tourist judgment on service quality
Weiermair, E
Fuchs, M
ANNALS OF TOURISM RESEARCH, 1999, 26 (04) : 1004 - 1021
[47] Customer relationship management in business to customer electronic commerce
Samiee, Saeid
Kapur, Vijay
Rahmanian, Mahdieh
INFORMATION MANAGEMENT IN THE MODERN ORGANIZATIONS: TRENDS & SOLUTIONS, VOLS 1 AND 2, 2008, : 1009 - 1016
[48] CREATIVE CUSTOMER SERVICE MANAGEMENT
TUCKER, FG
INTERNATIONAL JOURNAL OF PHYSICAL DISTRIBUTION & MATERIALS MANAGEMENT, 1983, 13 (03): : 34 - 50
[49] DROUGHT MANAGEMENT AND CUSTOMER SERVICE
Zubizarreta, Juan
WATER PRACTICE AND TECHNOLOGY, 2008, 3 (01):
[50] The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis
Wei, Khong Kok
Nair, Mahendhiran
ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS, 2006, 18 (02) : 111 - 128

← 1 2 3 4 5 →