THE MANAGEMENT OF THE TOURIST BUSINESS SUPPORTED IN THE PROFESSIONAL AND THE QUALITY OF CUSTOMER SERVICE

被引：0

作者：

Santaella, Liliane Azevedo ^{[1
]}

Knupp Rodrigues, Jorge Luiz ^{[1
]}

机构：

[1] Univ Taubate UNITAU, Gestao & Desenvolvimento Reg, Taubate, SP, Brazil

来源：

REVISTA ENIAC PESQUISA | 2013年 / 2卷 / 01期

关键词：

Tourism; Tourist business; Quality in the Attendance; Professional qualification; Changes;

D O I：

暂无

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The tourist business is one of the generating greaters of benefits for the Country and the local communities, as we can see through history. However, so that this business adds value the people and the organizations it is necessary to line up the characteristics and necessities of the current context. Century XXI waves for a society based on the knowledge, with people trained and enabled to taking of decisions, that is, with abilities that add value to the business.

引用

页码：1 / 17

页数：17

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