Bi-objective approaches for home healthcare medical team planning and scheduling problem

In this paper, we study the medical team planning and scheduling in home healthcare within a weekly horizon, including the planning of nursing visits and the daily traveling route scheduling. Two objectives are considered: the first one is to minimize the total operation cost of the healthcare agency and the second one is to maximize the patient satisfaction. The problem is formulated as a mixed integer program, to seek for a trade-off between two objectives, with the characteristics of the patient requirements including nursing types, nursing frequency and service length considered. Medical team types, available service days and overwork penalty are also respected in the model. Then an ϵ\documentclass[12pt]{minimal} \usepackage{amsmath} \usepackage{wasysym} \usepackage{amsfonts} \usepackage{amssymb} \usepackage{amsbsy} \usepackage{mathrsfs} \usepackage{upgreek} \setlength{\oddsidemargin}{-69pt} \begin{document}$$\epsilon $$\end{document}-constraint method is adopted to obtain exact non-dominated solutions. To address large-scale problem instances, three heuristic approaches are developed to generate approximate Pareto fronts in a reasonable time. The set of non-dominated solutions are valuable for decision-making. Computational experiments are conducted and the results demonstrate the efficiency of the approaches.