Examining the Effect of E-commerce Website Quality on User Satisfaction

被引：8

作者：

Zhou, Tao ^{[1
]}

Zhang, Shuren ^{[1
]}

机构：

[1] Hangzhou Dianzi Univ, Sch Management, Hangzhou, Zhejiang, Peoples R China

来源：

PROCEEDINGS OF THE SECOND INTERNATIONAL SYMPOSIUM ON ELECTRONIC COMMERCE AND SECURITY, VOL I | 2009年

关键词：

website quality; user satisfaction; system quality; information quality; service quality; INFORMATION-SYSTEMS SUCCESS; TECHNOLOGY; ACCEPTANCE; DELONE;

D O I：

10.1109/ISECS.2009.24

中图分类号：

TP301 [理论、方法];

学科分类号：

081202 ;

摘要：

Website quality is crucial for acquiring user satisfaction and e-commerce website success. Based on TAM and information system success model, we analyze the effect of website quality on user satisfaction. Website quality includes three dimensions: system quality, information quality and service quality. These dimensions affect user satisfaction through perceived ease of use, perceived usefulness and trust. We collected 193 valid papers and conducted data analysis with LISREL. The results show that system quality is the main factor affecting perceived ease of use, whereas information quality is the main factor affecting perceived usefulness. Service quality has a significant effect on trust, but has no obvious effect on both perceived ease of use and perceived usefulness.

引用

页码：418 / 421

页数：4

共 50 条

[21] Design and implementation of website for e-commerce
Yan, G.
Liu, J.
[J]. Huaqiao Daxue Xuebao/Journal of Huaqiao University, 2001, 22 (01): : 85 - 89
[22] Marketing a steel e-commerce website
Sowry, J.
[J]. 2001, DMG World Media (UK) Ltd. (229):
[23] Customer Satisfaction Evaluation Model of E-commerce Website based on Tensor Analysis
Yi, Weiming
Dong, Peiwu
Wang, Jing
[J]. PROCEEDINGS OF THE 8TH INTERNATIONAL CONFERENCE ON E-BUSINESS, MANAGEMENT AND ECONOMICS (ICEME 2017), 2015, : 6 - 10
[24] Logistics Service Quality and Product Satisfaction in E-Commerce
Rashid, Aamir
Rasheed, Rizwana
[J]. SAGE OPEN, 2024, 14 (01):
[25] The user multifaceted expertise: Divergent effects of the website versus e-commerce expertise
Aljukhadar, Muhammad
Senecal, Sylvain
[J]. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, 2016, 36 (03) : 322 - 332
[26] Analysis of User Experience at B2C E-commerce Website
Liu, Luling
Chen, Mengdi
Huang, Bin
[J]. PROCEEDINGS OF THE 2ND INTERNATIONAL CONFERENCE ON COMPUTER AND INFORMATION APPLICATIONS (ICCIA 2012), 2012, : 1021 - 1024
[27] RETHINKING E-COMMERCE SERVICE QUALITY: DOES WEBSITE QUALITY STILL SUFFICE?
Sun, Jun
Yang, Zhaojun
Wang, Ying
Zhang, Yali
[J]. JOURNAL OF COMPUTER INFORMATION SYSTEMS, 2015, 55 (04) : 62 - 72
[28] An effective approach for the protection of user commodity viewing privacy in e-commerce website
Wu, Zongda
Shen, Shigen
Zhou, Haiping
Li, Huxiong
Lu, Chenglang
Zou, Dongdong
[J]. KNOWLEDGE-BASED SYSTEMS, 2021, 220
[29] Examining E-Commerce Satisfaction and Sales Growth Considering the Role of Trust in Social Commerce
Omranifard, Mohammad Hosein
Robatmili, Mohammad
[J]. TEHNICKI GLASNIK-TECHNICAL JOURNAL, 2022, 16 (03): : 379 - 384
[30] Modeling E-commerce website quality management based on Bayesian network
Chang, Jinling
Xia, Guoping
[J]. Qinghua Daxue Xuebao/Journal of Tsinghua University, 2006, 46 (SUPPL.): : 1002 - 1006

← 1 2 3 4 5 →