The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles

被引：52

作者：

Caputo, Andrea ^{[1
]}

Ayoko, Oluremi B. ^{[2
]}

Amoo, Nii ^{[3
]}

机构：

[1] Univ Lincoln, Lincoln Int Business Sch, Lincoln LN6 7TS, England

[2] Univ Queensland, UQ Business Sch, 39 Blair Dr, St Lucia, Qld 4067, Australia

[3] Leeds Beckett Univ, Leeds Business Sch, Leeds LS1 3HB, W Yorkshire, England

来源：

JOURNAL OF BUSINESS RESEARCH | 2018年 / 89卷

关键词：

Cultural intelligence; Conflict management; Cultural orientation; Avoiding; Forcing; Problem-solving; MANAGING-CONFLICT; VALUES; RESOLUTION; PERFORMANCE; DIVERSITY; STRATEGY; BEHAVIOR; GENDER; TEAM;

D O I：

10.1016/j.jbusres.2018.03.042

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Today's international corporate environments demand that employees are culturally intelligent for effective engagement in cross-cultural interactions. This study examines the moderating effect of cultural intelligence (CQ) in the relationship between individual cultural orientations and the choice of a conflict management style. A sample of 403 employees completed self-report measures of all study variables. Findings confirmed the impact of cultural orientations on conflict management styles, namely avoiding, forcing and problem-solving. Moreover, findings confirm the existence of a moderated effect of some facets of cultural intelligence on the relationship between individual's cultural orientations and conflict management styles. The study offers novel empirical evidence for the important role that cultural intelligence has in managing conflict for increased productivity and performance in diverse international environments.

引用

页码：10 / 20

页数：11

共 50 条

[41] On the relationship between cultural diversity and creativity in education: The moderating role of communal versus divisional mindset
Vezzali, Loris
Goclowska, Malgorzata A.
Crisp, Richard J.
Stathi, Sofia
[J]. THINKING SKILLS AND CREATIVITY, 2016, 21 : 152 - 157
[42] Leader member exchange and the use of moderating conflict management styles - Impact on relationship quality
Green, Connie
[J]. INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT, 2008, 19 (02) : 92 - 111
[43] Culture and social media: the relationship between cultural values and hashtagging styles
Sheldon, Pavica
Herzfeldt, Erna
Rauschnabel, Philipp A.
[J]. BEHAVIOUR & INFORMATION TECHNOLOGY, 2020, 39 (07) : 758 - 770
[44] Cultural Intelligence and Institutional Success: The Mediating Role of Relationship Quality
Sharma, Revti Raman
[J]. JOURNAL OF INTERNATIONAL MANAGEMENT, 2019, 25 (03)
[45] The relationship between emotional intelligence competencies and preferred conflict-handling styles
Morrison, Jeanne
[J]. JOURNAL OF NURSING MANAGEMENT, 2008, 16 (08) : 974 - 983
[46] An assessment of the moderating role of employees' cultural orientations amongst foreign manufacturing multinational companies in Kenya
Dimba, Beatrice A.
Rugimbana, Robert
[J]. SA JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2013, 11 (01)
[47] Unbundling task conflict and relationship conflict The moderating role of team goal orientation and conflict management
Huang, Jia-Chi
[J]. INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT, 2010, 21 (03) : 334 - 355
[48] Relationship between Anxiety and depression: The Moderating role of Emotional Intelligence
Singh, Rohtash
[J]. INDIAN JOURNAL OF PSYCHOLOGICAL SCIENCE, 2015, 5 (02): : 12 - 19
[49] Nordic expatriates in the US: The relationship between cultural intelligence and adjustment
Gudmundsdottir, Svala
[J]. INTERNATIONAL JOURNAL OF INTERCULTURAL RELATIONS, 2015, 47 : 175 - 186
[50] The survey of relationship between cultural intelligence and emotional intelligence with employee's performance
Gorji, Mohammadbagher
Ghareseflo, Hamid
[J]. E-BUSINESS, MANAGEMENT AND ECONOMICS (ICEME 2011), 2011, 25 : 175 - 180

← 1 2 3 4 5 →