SERVICE FAILURE: CAUSAL ATTRIBUTION, EMOTIONAL RESPONSES AND BEHAVIORAL OUTCOMES

被引：0
|
作者：
Harrison-Walker, L. Jean [1 ]
机构：
[1] Univ Houston Clear Lake, Houston, TX 77058 USA
来源：
PROCEEDINGS OF THE 2010 ACADEMY OF MARKETING SCIENCE (AMS) ANNUAL CONFERENCE | 2015年
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：189 / 189
页数：1
相关论文
共 50 条
  • [1] CAUSAL ATTRIBUTION AND BEHAVIORAL-RESPONSE TO FAILURE
    CRITTENDEN, KS
    WILEY, MG
    [J]. SOCIAL PSYCHOLOGY QUARTERLY, 1980, 43 (03) : 353 - 358
  • [2] THE EFFECT OF CAUSAL ATTRIBUTION ON A SERVICE FAILURE MODEL
    Isabella, Giuliana
    Hernani-Merino, Martin
    Mazzon, Jose Afonso
    Tarazona, Enver
    Kuster, Daniel
    [J]. RAE-REVISTA DE ADMINISTRACAO DE EMPRESAS, 2022, 62 (06):
  • [3] UNIQUENESS OF BEHAVIORAL-EFFECTS IN CAUSAL ATTRIBUTION
    AJZEN, I
    HOLMES, WH
    [J]. JOURNAL OF PERSONALITY, 1976, 44 (01) : 98 - 108
  • [4] Stress, causal attribution and emotional valence: literature review
    Faro, Andre
    Pereira, Marcos Emanoel
    [J]. ARQUIVOS BRASILEROS DE PSICOLOGIA, 2012, 64 (02): : 76 - 92
  • [5] SEXUAL DIFFERENCES IN CAUSAL ATTRIBUTION OF SUCCESS AND FAILURE
    FORSTERLING, F
    SAUER, J
    [J]. ZEITSCHRIFT FUR ENTWICKLUNGSPSYCHOLOGIE UND PADAGOGISCHE PSYCHOLOGIE, 1981, 13 (01): : 39 - 44
  • [6] RESPONSES TO FAILURE AS INFLUENCED BY TASK ATTRIBUTION, OUTCOME ATTRIBUTION, AND FAILURE TOLERANCE
    CLIFFORD, MM
    KIM, A
    MCDONALD, BA
    [J]. JOURNAL OF EXPERIMENTAL EDUCATION, 1988, 57 (01): : 19 - 37
  • [7] Separate Neural Systems for Behavioral Change and for Emotional Responses to Failure During Behavioral Inhibition
    Deng, Wanlu
    Rolls, Edmund T.
    Ji, Xiaoxi
    Robbins, Trevor W.
    Banaschewski, Tobias
    Bokde, Arun L. W.
    Bromberg, Uli
    Buechel, Christian
    Desrivieres, Sylvane
    Conrod, Patricia
    Flor, Herta
    Frouin, Vincent
    Gallinat, Juergen
    Garavan, Hugh
    Gowland, Penny
    Heinz, Andreas
    Ittermann, Bernd
    Martinot, Jean-Luc
    Lemaitre, Herve
    Nees, Frauke
    Orfanos, Dimitri Papadopoulos
    Poustka, Luise
    Smolka, Michael N.
    Walter, Henrik
    Whelan, Robert
    Schumann, Gunter
    Feng, Jianfeng
    [J]. HUMAN BRAIN MAPPING, 2017, 38 (07) : 3527 - 3537
  • [8] Whom do customers blame for a service failure? Effects of thought speed on causal locus attribution
    Pacheco, Natalia Araujo
    Geuens, Maggie
    Pizzutti, Cristiane
    [J]. JOURNAL OF RETAILING AND CONSUMER SERVICES, 2018, 40 : 60 - 65
  • [9] Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure
    Gabbott, Mark
    Tsarenko, Yelena
    Mok, Wai Hoe
    [J]. JOURNAL OF SERVICE RESEARCH, 2011, 14 (02) : 234 - 248
  • [10] Differentiated effects of risk perception and causal attribution on public behavioral responses to air pollution: A segmentation analysis
    Tan, Huimin
    Xu, Jianhua
    [J]. JOURNAL OF ENVIRONMENTAL PSYCHOLOGY, 2019, 65
12345