Development of a Hybrid Model to Improve the Efficiency of Business Process Reengineering

Business process is a fundamental building block of organizational success. Business process reengineering (BPR) has been considered an important way to improve organizational performance. This paper develops a hybrid model for operationalizing a BPR project. This model for selecting and assessing the best practice items of BPR is proposed to address inter-relationships among best practice items using Decision Making Trial and Evaluation Laboratory (DEMATEL) and composite importance (CI) method. We compare the importance of the best practice items from a managerial perspective with the importance of the best practice from the perspective of employees to evaluate the optimal best practice items for improving BPR efficiency. A case is used to present the processes of this hybrid model.