What can we learn from patients?

被引：0
|
作者：
Hansis, M. [1 ,2 ]
Heilmann, S. [1 ]
机构：
[1] Stadt Klinikum Karlsruhe gGmbH, D-76133 Karlsruhe, Germany
[2] Univ Karlsruhe TH, Inst OR, Karlsruhe, Germany
来源：
UNFALLCHIRURG | 2010年 / 113卷 / 03期
关键词：
Complaints; Risk management; Incident reporting;
D O I：
10.1007/s00113-010-1757-0
中图分类号：
R4 [临床医学];
学科分类号：
1002 ; 100602 ;
摘要：
Quality management is only complete and sound when it comprehensively takes all comments from patients or staff into consideration, especially negative comments. In this manner, complaints, surveys and registered risks can be seen in a synoptic way. Every comment must be evaluated in relation to isolated cases as well as in the sense of pattern recognition.
引用
收藏
页码：247 / 248
页数：2
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