Emotional Intelligence in Tourism and Hospitality

被引:3
|
作者
Viglia, Giampaolo [1 ]
Rodrigo, Padmali [1 ]
机构
[1] Univ Portsmouth, Dept Mkt, Portsmouth, Hants, England
关键词
D O I
10.1016/j.tourman.2019.103978
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
引用
收藏
页数:2
相关论文
共 50 条
  • [21] Intellectual structure on artificial intelligence studies in tourism and hospitality: a bibliometric analysis
    Sengel, Umit
    Iskin, Merve
    [J]. WORLDWIDE HOSPITALITY AND TOURISM THEMES, 2024, 16 (02) : 202 - 215
  • [22] Business intelligence and big data in hospitality and tourism: a systematic literature review
    Mariani, Marcello
    Baggio, Rodolfo
    Fuchs, Matthias
    Hoeepken, Wolfram
    [J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018, 30 (12) : 3514 - 3554
  • [23] Emotional Intelligence Profile of Tourists and Its Impact on Tourism
    Borges, Ana Pinto
    Vieira, Elvira
    Lopes, Joao M.
    [J]. JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2022, 23 (05) : 1276 - 1297
  • [24] A systematic literature review of emotional labor research from the hospitality and tourism literature
    Lee, Lindsey
    Madera, Juan M.
    [J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2019, 31 (07) : 2808 - 2826
  • [25] Artificial intelligence in hospitality and tourism. State of the art and future research avenues
    Nannelli, Martina
    Capone, Francesco
    Lazzeretti, Luciana
    [J]. EUROPEAN PLANNING STUDIES, 2023, 31 (07) : 1325 - 1344
  • [26] The implications of generative artificial intelligence in academic research and higher education in tourism and hospitality
    Dogru, Tarik
    Line, Nathana
    Hanks, Lydia
    Acikgoz, Fulya
    Abbott, Je'Anna
    Bakir, Selim
    Berbekova, Adiyukh
    Bilgihan, Anil
    Iskender, Ali
    Kizildag, Murat
    Lee, Minwoo
    Lee, Woojin
    Mcginley, Sean
    Mody, Makarand
    Onder, Irem
    Ozdemir, Ozgur
    Suess, Courtney
    [J]. TOURISM ECONOMICS, 2024, 30 (05) : 1083 - 1094
  • [27] Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research
    Dogru, Tarik
    Line, Nathan
    Mody, Makarand
    Hanks, Lydia
    Abbott, JeAnna
    Acikgoz, Fulya
    Assaf, Albert
    Bakir, Selim
    Berbekova, Adiyukh
    Bilgihan, Anil
    Dalton, Alec
    Erkmen, Ezgi
    Geronasso, Mahala
    Gomez, Dale
    Graves, Sue
    Iskender, Ali
    Ivanov, Stanislav
    Kizildag, Murat
    Lee, Minwoo
    Lee, Woojin
    Luckett, John
    McGinley, Sean
    Okumus, Fevzi
    Onder, Irem
    Ozdemir, Ozgur
    Park, Hyekyung
    Sharma, Abhinav
    Suess, Courtney
    Uysal, Muzaffer
    Zhang, Tingting
    [J]. JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2023,
  • [28] 30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry
    Kong, Haiyan
    Wang, Kangping
    Qiu, Xuejie
    Cheung, Catherine
    Bu, Naipeng
    [J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2023, 35 (06) : 2157 - 2177
  • [29] Revolutionizing getaways: automation and artificial intelligence's transformative journey in tourism and hospitality
    Dogan, Seden
    Mistry, Trishna G.
    Nanu, Luana
    [J]. WORLDWIDE HOSPITALITY AND TOURISM THEMES, 2024, 16 (02) : 248 - 251
  • [30] Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism
    Saputra, Fachri Eka
    Buhalis, Dimitrios
    Augustyn, Marcjanna M.
    Marangos, Stefanos
    [J]. JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY, 2024,