Comparative Studies of Satisfaction and Loyalty of Polish Customers and Customers in Denmark in the Banking Sector

被引：0
|
作者：
Skowron, Stanislaw [1 ]
Skowron, Lukasz [1 ]
机构：
[1] Lublin Univ Technol, Lublin, Poland
来源：
PLS '09: PROCEEDINGS OF THE 6TH INTERNATIONAL CONFERENCE ON PARTIAL LEAST SQUARES AND RELATED METHODS | 2009年
关键词：
customer satisfaction; customer loyalty; banking sector;
D O I：
暂无
中图分类号：
O29 [应用数学];
学科分类号：
070104 ;
摘要：
In the following article authors concentrate on definitional and analytical issues concerning satisfaction and loyalty of Polish and Danish customers in the banking sector. The main aim of this article is to answer the following research questions: what is the difference in the client satisfaction and loyalty level between Polish and Danish banks? what are the main reasons for such differences? and if and in what range does the configuration of main determinants of shaping client satisfaction and loyalty vary within both markets?
引用
收藏
页码：276 / 282
页数：7
相关论文
共 50 条
  • [11] Customers' Satisfaction with Internet Banking and Their Loyalty towards Banks: Development of a Theoretical Model and an Initial instrument
    Rahim, Md Mahbubur
    Li, JieYing
    [J]. CREATING GLOBAL ECONOMIES THROUGH INNOVATION AND KNOWLEDGE MANAGEMENT: THEORY & PRACTICE, VOLS 1-3, 2009, : 1112 - +
  • [12] Customer Satisfaction on Company Image and Its Impact on Loyalty of Banking Service Industry Customers in Bali
    Telagawathi, Ni Luh W. Sayang
    Mayasari, Ni Made Dwi Ariani
    Yulianthini, Ni Nyoman
    [J]. PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON TOURISM, ECONOMICS, ACCOUNTING, MANAGEMENT, AND SOCIAL SCIENCE (TEAMS 2018), 2018, 69 : 16 - 20
  • [13] Satisfaction, image and loyalty: new versus experienced customers
    Brunner, Thomas A.
    Stoecklin, Markus
    Opwis, Klaus
    [J]. EUROPEAN JOURNAL OF MARKETING, 2008, 42 (9-10) : 1095 - 1105
  • [14] Satisfaction and Loyalty of Customers in a Financial Institution: A Case Study
    Afonso da Silva Madaleno, Paulo Jorge
    Fernandes, Paula Odete
    Afonso Alves, Jorge Manuel
    [J]. INNOVATION MANAGEMENT AND EDUCATION EXCELLENCE THROUGH VISION 2020, VOLS I -XI, 2018, : 4207 - 4217
  • [15] Restaurant Customers' Perceptions of Noise and Their Satisfaction and Loyalty Behaviors
    Raab, Carola
    Zemke, Dina Marie V.
    Hertzman, Jean L.
    Singh, Dipendra
    [J]. INTERNATIONAL JOURNAL OF HOSPITALITY & TOURISM ADMINISTRATION, 2013, 14 (04) : 398 - 414
  • [16] Customers' comparative loyalty to retail and manufacturer brands
    Broyles, S.
    Ross, Robert
    Davis, Donna
    Leingpibul, Thaweephan
    [J]. JOURNAL OF PRODUCT AND BRAND MANAGEMENT, 2011, 20 (03): : 205 - +
  • [17] Predicting Mobile Banking Acceptance and Loyalty in Chinese Bank Customers
    Siyal, Abdul Waheed
    Ding Donghong
    Umrani, Waheed Ali
    Siyal, Saeed
    Bhand, Shaharbano
    [J]. SAGE OPEN, 2019, 9 (02):
  • [18] Developing the innovative research model of internet banking customers' loyalty
    Sun, Szu-Yuan
    Wu, Chang-Yao
    Ju, Teresa L.
    Chumg, Hao-Fan
    Kuo, Wei-Tang
    [J]. INTERNATIONAL JOURNAL OF INNOVATION AND LEARNING, 2012, 11 (03) : 308 - 324
  • [19] The Study on Factors Influencing Personal Internet Banking Customers' Loyalty
    Dai Zhuo
    Zheng Xiaoting
    [J]. TWELFTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, 2013, : 713 - 720
  • [20] Revisiting the quality-value-satisfaction-loyalty chain for corporate customers in the travel agency sector
    Granados, Juan C.
    Perez, Leonor M.
    Pedraza-Rodriguez, Jose A.
    Gallarza, Martina G.
    [J]. EUROPEAN JOURNAL OF TOURISM RESEARCH, 2021, 27
12345