Client focus - Building blocks for excellent customer relationship management

被引：0
|
作者：
Helm, R [1 ]
机构：
[1] Univ Jena, D-6900 Jena, Germany
来源：
BETRIEBSWIRTSCHAFTLICHE FORSCHUNG UND PRAXIS | 2004年 / 56卷 / 04期
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：413 / 415
页数：3
相关论文
共 50 条
  • [31] Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process
    Alryalat, Haroun
    Al Hawari, Samer
    JOURNAL OF INFORMATION & KNOWLEDGE MANAGEMENT, 2008, 7 (03) : 145 - 157
  • [32] Customer relationship management in competitive environments: The positive implications of a short-term focus
    Villanueva, Julian
    Bhardwaj, Pradeep
    Balasubramanian, Sridhar
    Chen, Yuxin
    QME-QUANTITATIVE MARKETING AND ECONOMICS, 2007, 5 (02): : 99 - 129
  • [33] Customer relationship management in competitive environments: The positive implications of a short-term focus
    Julian Villanueva
    Pradeep Bhardwaj
    Sridhar Balasubramanian
    Yuxin Chen
    Quantitative Marketing and Economics, 2007, 5 : 99 - 129
  • [34] Does ethnic focus change how banks should implement customer relationship management?
    Premala Shanmuganthan
    Spinder Dhaliwal
    Merlin Stone
    Bryan Foss
    Journal of Financial Services Marketing, 2003, 8 (1) : 49 - 62
  • [35] Social customer relationship management: a customer perspective
    Dewnarain, Senika
    Ramkissoon, Haywantee
    Mavondo, Felix
    JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, 2021, 30 (06) : 673 - 698
  • [36] Effect of Customer Relationship Management on Customer Satisfaction
    Hassan, Rana Saifullah
    Nawaz, Aneeb
    Lashari, Maryam Nawaz
    Zafar, Fareeha
    2ND GLOBAL CONFERENCE ON BUSINESS, ECONOMICS, MANAGEMENT AND TOURISM, 2015, 23 : 563 - 567
  • [37] AWWA conference to focus on the Utility/Customer Relationship
    Journal / American Water Works Association, 2004, 96 (02): : 51 - 53
  • [38] DELIVERING CUSTOMER SATISFACTION WITHIN THE SME CLIENT BANKER RELATIONSHIP
    CHASTON, I
    SERVICE INDUSTRIES JOURNAL, 1993, 13 (01): : 98 - 111
  • [39] CUSTOMER RELATIONSHIP MANAGEMENT IN ORGANIZATIONS
    Feiz, Setareh
    Khalifah, Zeinab Bte
    Ghotbabadi, Ali Ramezani
    INTERNATIONAL CONFERENCE ON MANAGEMENT (ICM 2011), 2011, : 296 - 304
  • [40] The State of Customer Relationship Management
    Del Rowe, Sam
    ECONTENT, 2019, 42 (01) : 16 - 18
12345