Client focus - Building blocks for excellent customer relationship management

被引：0
|
作者：
Helm, R [1 ]
机构：
[1] Univ Jena, D-6900 Jena, Germany
来源：
BETRIEBSWIRTSCHAFTLICHE FORSCHUNG UND PRAXIS | 2004年 / 56卷 / 04期
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：413 / 415
页数：3
相关论文
共 50 条
  • [21] Customer relationship management
    Managing Automation, 2000, 15 (06):
  • [22] Customer Relationship Management
    Gradinaru , Julia
    Mocuta, Dorina
    INNOVATION MANAGEMENT AND EDUCATION EXCELLENCE THROUGH VISION 2020, VOLS I -XI, 2018, : 2557 - 2565
  • [23] CUSTOMER RELATIONSHIP MANAGEMENT
    Dumitrescu, Luigi
    ROMANIA WITHIN THE EU: OPPORTUNITIES, REQUIREMENTS AND PERSPECTIVES, VOL II, 2007, : 150 - 152
  • [24] Customer Relationship Management
    Meha, Arbresha
    QUALITY-ACCESS TO SUCCESS, 2021, 22 (183): : 42 - 47
  • [25] A Conceptual Model of Factors Influencing Customer Relationship Management in Global Software Development: A Client Perspective
    Khattak, Kausar-Nasreen
    Ahmed, Mansoor
    Iqbal, Naeem
    Khan, Murad-Ali
    Imran
    Kim, Jungsuk
    APPLIED SCIENCES-BASEL, 2022, 12 (15):
  • [26] Building blocks of competitive intelligence sales and customer intelligence
    Muller, Marie-Luce
    SOUTH AFRICAN JOURNAL OF INFORMATION MANAGEMENT, 2006, 8 (04):
  • [27] The use of social customer relationship management by building contractors: evidence from Tasmania
    Swarts, Kevin M.
    Lehman, Kim
    Lewis, Gemma K.
    CONSTRUCTION MANAGEMENT AND ECONOMICS, 2016, 34 (4-5) : 302 - 316
  • [28] Building Competitive Logistic Enterprises in Heilongjiang Province in Combination with Customer Relationship Management
    Lu Chunrong
    Wang Duchun
    LOGISTICS RESEARCH AND PRACTICE IN CHINA, 2008, : 747 - 751
  • [29] Technological and organizational indicators of Customer Relationship Management (CRM): relationship between developer firm, client firm and academic theory
    Brambilla, Flavio Regio
    Sampaio, Claudio Hoffmann
    Perin, Marcelo Gattermann
    PERSPECTIVAS EM CIENCIA DA INFORMACAO, 2008, 13 (02): : 107 - 129
  • [30] Strategic Performance Management with Focus on the Customer
    Striteska, Michaela
    Jelinkova, Lucie
    PROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON LEADERSHIP, TECHNOLOGY, INNOVATION AND BUSINESS MANAGEMENT (ICLTIBM-2014), 2015, 210 : 66 - 76
12345