KNOWLEDGE MANAGEMENT at the customer front-line

被引：0
|
作者：
Warren, Paul
Thurlow, Ian
Kings, Nick
Davies, John
机构：
来源：
JOURNAL OF THE INSTITUTE OF TELECOMMUNICATIONS PROFESSIONALS | 2010年 / 4卷
关键词：
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Pro-activity and speedy response rates are critical to sales and technical specialists at the front line. But help is at hand. The ACTIVE project is developing and trialling technology which will provide much needed assistance in managing information and improving interaction with systems and - crucially - with customers.
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页码：8 / 15
页数：8
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