ENCOUNTER ANALYSIS - FRONT-LINE CONVERSATIONS AND THEIR ROLE IN IMPROVING CUSTOMER SERVICE

被引：1

作者：

JAMES, K ^{[1
]}

机构：

[1] UNIV BIRMINGHAM,INST LOCAL GOVT STUDIES,BIRMINGHAM B15 2TT,W MIDLANDS,ENGLAND

来源：

LOCAL GOVERNMENT STUDIES | 1989年 / 15卷 / 03期

关键词：

D O I：

10.1080/03003938908433468

中图分类号：

TU98 [区域规划、城乡规划];

学科分类号：

0814 ; 082803 ; 0833 ;

摘要：

引用

页码：11 / 24

页数：14

共 50 条

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